Terms and Conditions

Welcome to Arcane Teq

Software Licenses:

All software licenses are sourced exclusively from authorized vendors in the UK and Singapore, ensuring full authenticity and compliance.

We offer lifetime licenses (onetime purchase) and licensing accounts for single and multiple devices. Discounted rates are offered on bulk orders for business and educational purposes. Price varies according to system and edition.

Software license keys that have been delivered should be activated within 14 days of purchase to ensure uninterrupted access to the product.

Unless otherwise specified software license keys, subscription accounts and other digital products are not returnable for cash refunds once purchased. After a license code is revealed to a customer, it is considered “claimed” & therefore we cannot reclaim it for a return or refund.

Not all software activation would have the same process. It is important to follow each step one at a time in the 'download and installation guide' carefully, to ensure you are completing the process correctly. If you miss one step or do them out of order or incorrectly, the activation won't work.

If you have installed any unlicensed/cracked software such as Microsoft Office and Adobe Pro. it must be removed from your computer before installation and activation of the genuine software license key bought from us, because the installation process can be disrupted and the genuine license key bought from us will become no longer useful.

In the event, where the customer has followed all the instructions correctly and the software license key does not work, please send a screenshot with the error message which shows the date and the time on your device and email it to operations@arcaneteq.com indicate the invoice number, email address and mobile number with a full description. Please allow us some time to investigate and where suited we will provide a replacement license key.

We will not give a replacement key or a subscription account or other digital product, if the terms and conditions have been violated. Please note on the following:

1. If the customer has exceeded the indicated number of devices on which the key can be activated

2. Customer did not activate the digital product within the given time period (once the software license key has been delivered, it should be activated within 14 days of purchase)

3. The warranty period has expired (if the license key is for 1 year subscription, it is only valid for 1 year)

4. Customer had not followed the instruction guide and/or done the installation and setup incorrectly

5. There are crack tools for unlicensed software installed in customers device

5. The internet connection is unstable or there is not enough data to complete the installation and setup

6. Customer bought the wrong digital product by mistake or had a change of mind

When unsure during the download and installation process, you can chat with us on WhatsApp or email us. If you aren't sure how to do the installation and activation by yourself, you can always use our onsite setup and configuration service. Service fee applies.