All transactions are deemed final upon purchase. We do not offer refunds, returns, or exchanges, except where expressly covered by warranty provisions. Warranty coverage applies only to the specific products or services identified in our warranty terms, and any remedies are limited to those outlined therein. If you have any further questions or need clarification, get in touch with our technical team.
Software license keys, subscription accounts, and other digital products are not eligible for return or refund. Once a license code or activation key has been revealed to the customer, it is considered claimed. Because digital codes cannot be reclaimed or resold after disclosure, we are unable to process returns or issue refunds for these products.
Delivery Terms (Hardware Only):
– Eligible Products: Delivery is available only for physical hardware items. Software licenses and digital services are delivered electronically.
– Delivery Timeline: Orders are typically delivered within 2–7 business days.
– Coverage Area: We currently offer delivery within Colombo and surrounding suburbs. Standard delivery fee applies.
– Other Regions: Delivery outside this area is not available at this time, but we’re actively working to expand our logistics network to serve more regions in the near future.
– Delivery Method: All deliveries are executed exclusively by Arcane Teq’s in-house technical team to ensure secure handover (no defects or damages to item during delivery process), professional setup, and operational integrity.
Warranty Terms:
– Coverage: All eligible products come with a limited warranty covering manufacturing defects only. Warranty periods vary by product and will be clearly stated on the product page and invoice.
– Exclusions: Warranty does not cover damage due to misuse, unauthorized modifications, accidents, environmental factors or normal wear and tear. Including but not limited to burn marks, bent or broken parts, scratch marks, power surges, food or beverage spills, unauthorized tampering, natural disasters (such as floods or earthquakes), defects caused by animals or insects, excessive dust, operation in unsuitable environments (e.g., high humidity or corrosive conditions), or the use of incompatible accessories or peripherals. Cosmetic wear and tear, including fading, dents, or surface degradation due to regular use, is also excluded. All warranty claims are subject to inspection and verification by our technical team.
– Claim Process: Original invoice must be produced for warranty claims. If the warranty sticker or the item serial number is damaged, erased or broken it will automatically void the warranty. Our team will assess the claim and guide you through the next step—repair.
– Third-Party Products: Warranty claims for third-party items (e.g., software licenses, hardware) are subject to the manufacturer’s terms.
– We offer ‘On-Site and/or Pickup and Return’ services. These services are available strictly during our working hours, from 10:00 AM to 4:00 PM, Monday to Saturday, excluding Sundays and public holidays. Service fee applies.
